Welcome to the shire veterinary services!

Data Protection Policy

Client data, processed by our practice is held under the rules laid down by the Data Protection Act 1998 (DPA) and its attendant updates, including those coming into force in May 2018. This legislation protects your privacy and ensures that your personal information is held both fairly and lawfully.

Our Commitment to our Clients:

The practice is committed to ensuring that we comply with the law . Only information required by us to ensure the health and wellbeing of your animals will be processed and retained, and only for as long as absolutely necessary. None of the information held by us will be sold, given or otherwise shared with anyone not directly involved with the wellbeing of your animal without your prior consent or in response to a lawful request by a legally empowered body. If you wish to see your personal data held by the practice, then you have a legal right to request that data and we are obliged to respond as soon as is reasonable and we will endeavour to do so within three working days.

Why we hold data about you:

• To ensure that our clinicians can reach you 
• To send information about the services we offer to maintain your animal’s      health
• To reach out to you if we consider that there is a threat to your animals      wellbeing
• To help provide the healthcare that you would expect of us

What personal data is kept:

• Name and Address
• Telephone/mobile number, e-mail or other contact preferences
• Appointment records
• Treatments and costs
• Proposed care, including referrals and or any specific consents given
• Correspondence about your animals with other healthcare professionals

Our communications with you:

We may communicate via email to inform you of vaccinations, worming, flea and tick treatments that are due for your pet. We may also email reminders about appointments (please let us know if you would like to receive these appointment reminders). We believe these communications are valid as a part of our contract with you and through legitimate interest and as such we do not require you to opt in to receive them, but you are free to opt out of receiving these messages – just let us know.

All practice data is processed and held by us in a secure manner and regular audits are undertaken to ensure confidentiality. Please contact the practice administrator if you have any questions about our practices Data Protection Policy.